How can we help?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go.

We service most of Manhattan and certain zip-codes of Brooklyn and Queens.

IN EVERY ROOM WE WILL: Clean accessible surfaces of dust & debris, tidy up, take out trash and recycling, vacuum & mop floors.

IN THE KITCHEN: Wipe counter-tops & cabinet exteriors, wipe down appliances exteriors, clean inside microwave.

IN THE BEDROOM: Make the bed.

IN THE BATHROOM: Scrub & sanitize toilet, sink and shower, clean mirrors and glass, hang or towels neatly.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on our website.

Maid First will bring all the necessary cleaning supplies. Clients MUST provide vacuum/broom, mop/Swiffer, and the toilet bowl brush..

Yes, you can respond to your confirmation email or log into your account and add any comments you would like to be applied to your service..

You can log into your account by clicking login in the top right hand corner of Maid First’s website.

You can submit a password change request on the customer login page..

Log into your account and update your address in your upcoming booking. Also, you can can give us a call and we will update your address for you..

Log into your account and update your card on file.  Your new card will automatically be noted as your default card..

Go to our booking form and schedule your appointment online or you can give us a call….

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Log into your account and you will see any outstanding giftcards and respective balances..

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have any questions..

Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises. Please note that we do allow a one hour window for our 8:00 AM time slot..

I would like to reschedule

If it is at least 24 hours before service, please login to you account and select a new date.  Alternatively, you can contact us here and let us know.

I would like to cancel

Please login to you account to cancel your booking.  Please note that there is a $50 cancellation fee if cancellation is made after 5pm on the previous day of service. Alternatively, you can contact us here and let us know.

All of our workers are interviewed and pass a detailed background check..

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.

Our booking page is protected by extended validation ssl. Secondly credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).

All of our workers are interviewed and pass a detailed background check..

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job, we’ll refund your money..

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job, we’ll refund your money..